If you can't find your question here, feel free to contact us!
No worries. Stress is unfair but it can be controlled. Our team can build a personalised follow-up if you need it.
No, your company will have no access to individual data sets. If the group is big enough and meets the criteria for anonymisation (i.e. 50 employees, of various ages and sexes) then the company can have an anonymised report saying i.e. 50% or team is stressed, tired etc.
What you see is what you pay. Depending on the offer you’ll choose, you will need to pay:- £299 / 350€ for Snap stress (one time payment)- £ 50/month for Mental Wellness (12 month membership, with an initial deposit of £200)
You can stop the membership at any time. However once you send your samples to the lab and they’re processed, we can no longer reimburse you (because we’ll have to pay the lab!).
It is very important to follow the instructions since the results’ accuracy depends on it. If you have any doubt, you are strongly advised to contact our team.
No, we’re sorry, our services are for adults (18+) only.
Definitely not. In the case you need urgent care, you need to call 999 if you are in the UK or 112 in an European country. We are not providing any medical emergency services.
When we look at results we look for patterns to make sense of the whole picture. Even when some individual results are significantly better or worse than on a “normal” day, the whole picture will still reflect how your body responds to stress. If you suffer from chronic and harmful stress, your stress biology will reflect this state even on a “calm” day. By contrast if you had a “crazy” day, your response to stress and recovery can be seen as appropriate. However, if you’re experiencing an extremely stressful, potentially traumatic event (accident, bereavement, surgery, aggression...) you can either choose to have the test anyway and inform us or choose to wait ( tell and also us).
Yes, but it will depend on the type of medication you take: many are compatible with the test but for some medication you will need to wait a certain amount of time (days) before doing the samples collection (you'll find more details in your kit Instructions or you can contact us for more information before ordering the test).Warning: Do NOT stop any medication prescribed by your doctor.